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Shipping and Charges


Company Policies


Is there a minimum order before you ship?

No, however there is a $5.00 handling charge for net purchase less than $50.00 on top of the shipping charge. There is no minimum or handling charge for pick up orders


How do you charge for shipping?

Shipping rate is based on the weight of the total order and/or the size of the box (dimensional weight - L x W x H ¸standard rate.


Will the orders be shipped out the same day?

Orders made before 2:00 pm EST will be shipped out the same day. 


What is the transit time for my order?

Generally order to Ontario and Quebec area should arrive next business day and order to east and west coast may take up to 3 ~ 5 business days.  However, this is not a guaranteed transit time.  Guaranteed transit time delivery is also available for additional cost.


How come I cannot see the pricing on some of the products?

Some of the products are reserved for practitioners only.  We do not sell Medical Devices such as Needles, Electro Devices etc, to general public.  To purchase Medical Devices you must log in to purchase.


How do I know if my order went through?

There are two ways to verify if we have received your order.

  1. After you go through the check out process on web orders or after logging into your account, click on ORDER HISTORY on the top of the page you can check the status of your order.
  2. You should receive an order confirmation via email.  This may take a few minutes, if after 30 min. you still have not receive a confirmation, please call us at (416)299-6643 or Toll free at 1-800-370-9077 to make sure we received your order.


Can I come to your location to pick up my order?

Yes, there is NO additional charge for pick up orders.


How can I place an order for pickup?

At this point, all pick up orders must be placed by phone, fax or email.


Do you serve walk in customer?

Yes, you are more than welcome to come to our location and browse our full product line.  Our regular business hours are 9:00 am – 5:30 pm EST.


What is your refund/exchange policy?

You may return any unused items within 14 days from the invoice date for credit or refund with our prior approval by phone or writing. Returned item must be in original package with seals intact and unbroken. Shipping charges for the returned item must be prepaid and insured by the purchaser. Any return after the above-specified period will be subjected to 15% restocking charge.   No return will be accepted after 30 days from the invoice date.

Printed material or pre-recorded Medias such as Books, Charts, Software, CDs, VCDs, VHS and DVDs may be exchanged for the same item ONLY if obvious product defect is foundNo refund will be given on these items.


What form of payment do you accept?

We accept VISA, MASTERCARD, Money Order, Certified Cheque and Cash (walk in and C.O.D).


Do you have payment terms?

Unless approved by Carbo in advance, all orders must be pre-paid with a credit card, certified cheque or money order.  Orders can also be shipped out by C.O.D (cash, certified cheque or money order) where customer will be responsible for the additional C.O.D charges by UPS.


I am not in Canada, How do I create an account?

The current website is designed for Canadian customers only.  For international orders, please contact us for a local distributor nearest you:

Location Company Coverage Contact

Canada Office

Carbo Trading Co. Inc.


(416) 299-6643


China Office

Suzhou Sen Sen Medical Supplies Ltd.


Hong Kong Office

Global Medical Supplies Inc.

Southeast Asia

(852) 2757-9800



United States Office

ACP Medical Supplies

United States

(407) 830-0588


United Kingdom

Balance Health Care Ltd.


0800 072 0202


Copyright © 2016 Carbo Trading Co. Inc. All Rights Reserved.          1-800-370-9077        sales@carbo.ca
Acupuncture Needle & Medical Supplies. Full line of Chinese Medicine, cupping set, gua sha, acupuncture needles, Books, Massage Tables, acupuncture books, acupuncture chart, chinese medicine, massage table, massage chair, headrest paper, massage table paper, clinical supplies, tdp lamp, tdp mineral lamp, far infrared lamp, acupunture machine, acupuncture scope, acupuncture stimulator, ear acupuncture, magnetic pellets